01
Message within 48h
WhatsApp Judy with your JSI order number and clear photos of the issue.
Returns & disputes
If it’s not right,
Judy makes it right.
Because you approve a photo of the real item before it ships, surprises are rare. When something does go wrong, here’s exactly what happens — in plain language.
48h
Report window
Message Judy within 48 hours of delivery with your JSI order number and clear photos. She responds within 24 hours, Mon–Sat.
✓
Wrong or damaged
If Judy sent the wrong item, or it arrived damaged or faulty out of the box, she makes it right — replacement, re-source, or refund of the item value.
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Change of mind
Because Judy buys the exact item you approved, change-of-mind returns can’t be accepted once purchased — the same as buying it in-store yourself.
What’s covered
Made right, no argument.
These are on Judy — reported within 48 hours with photos, she resolves them at no fault to you:
✓Wrong item, wrong model, wrong size or colour versus what you approved.
✓Item damaged, broken or faulty on arrival (dead-on-arrival electronics, breakage in transit covered by the freight partner’s terms).
✓Missing item from a confirmed, paid order.
✓A counterfeit concern — Judy buys only from genuine UAE retailers and shares the receipt.
What isn’t covered
Honest limits.
So there are no false expectations — these sit outside the policy:
—Change of mind after purchase, or “it looked different online” — you approve a real photo first.
—Manufacturer warranty claims that arise later — Judy shares the receipt so you can claim UAE/global warranty directly.
—Government duties, taxes and customs charges — these are pass-through costs, not Judy’s fee.
—Delays caused by customs or the courier once a shipment has left the UAE.
How to raise a dispute
Three steps.
02
Judy reviews
She checks it against your approved photo proof and receipt, and replies within 24 hours (Mon–Sat).
03
Resolved
Replacement, re-source, or refund of the item value — whichever fits. Kept honest, kept quick.