01
Message within 48h
WhatsApp Judy with your JSI order number and clear photos of the issue.
Returns & disputes
If it’s not right,
Judy makes it right.
Because you approve a photo of the real item before it ships, surprises are rare. When something does go wrong, here’s exactly what happens — in plain language.
48h
Report window
Message Judy within 48 hours of delivery with your JSI order number and clear photos. Judy will acknowledge the report and confirm the next evidence or action required.
✓
Wrong or damaged
If Judy sent the wrong item, or it arrived damaged or faulty out of the box, she makes it right — replacement, re-source, or refund of the item value.
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Change of mind
Because Judy buys the exact item you approved, change-of-mind returns can’t be accepted once purchased — the same as buying it in-store yourself.
What’s covered
Made right, no argument.
These are on Judy — reported within 48 hours with photos, she resolves them at no fault to you:
✓Wrong item, wrong model, wrong size or colour versus what you approved.
✓Item damaged, broken or faulty on arrival (dead-on-arrival electronics, breakage in transit covered by the freight partner’s terms).
✓Missing item from a confirmed, paid order.
✓A counterfeit concern — Judy buys only from genuine UAE retailers and shares the receipt.
What isn’t covered
Honest limits.
So there are no false expectations — these sit outside the policy:
—Change of mind after purchase, or “it looked different online” — you approve a real photo first.
—Manufacturer warranty claims that arise later — Judy shares the receipt so you can claim UAE/global warranty directly.
—Government duties, taxes and customs charges — these are pass-through costs, not Judy’s fee.
—Delays caused by customs or the courier once a shipment has left the UAE.
How to raise a dispute
Three steps.
02
Judy reviews
She checks it against your approved photo proof and receipt, then confirms the evidence or next step required.
03
Resolved
Replacement, re-source, or refund of the item value — whichever fits. Kept honest, kept quick.